Prerequisites

1. User with Administrator type: Master and Role: Superuser
2. Configure Negative Cache TTL on each DNS domain zone otherwise machine provisioning will fail:
   1. Through the BT Diamond web portal, go to Management > DNS > **Domains
   2. Select the domain to edit
   3. Set the Negative Cache TTL field to 60
3. BT Diamond’s default SSL certificate has a hash algorithm that the vRO appliance sometimes rejects.
   • Please contact SovLabs for further assistance if the native BT Diamond SSL certificate is being used.