ServiceNow Connector

For many organizations, ServiceNow is the service management portal of choice. With the ServiceNow Connector by SovLabs, it’s now possible to import, consume and manage vRealize Automation catalog items natively within ServiceNow. ServiceNow administrators can customize the catalog and request process directly within the ServiceNow platform, without any need for custom coding or intimate knowledge of the vRealize Automation API. End-users can request and manage vRA catalog items and inventory directly within ServiceNow. Coupled with the SovLabs ServiceNow CMDB Module, organizations can now fully realize the full potential of both vRealize and ServiceNow platforms.


ServiceNow Instanbul, Jakarta, Kingston
VMware vRealize Automation (vRA) 7.2+
VMware vRealize Orchestrator (vRO) 7.2+
EMC Enterprise Hybrid Cloud (EHC) 4.x


  1. Generate ServiceNow catalog item(s) from vRA catalog item(s)
  2. Graphically map fields between ServiceNow and vRA within ServiceNow
  3. Request vRA catalog item(s) from ServiceNow


  1. MID Server installed and working
  2. Set All Application Access for tables: sc_cat_item and item_option_new:
    1. Go to System Definition > Tables > sc_cat_item
    2. Go to Application Access
    3. For All application scopes, make sure Can read, Can create, Can update, and Can delete are checked
    4. Repeat Step 2 and Step 3 for the table item_option_new
  3. The username logged into ServiceNow needs to match their vRA username (including the domain)
  4. If you want to perform Day2 actions on any CI other than a Deployment, have the SovLabs ServiceNow CMDB module installed and configured
sc_cat_item Screenshot
item_option_new Screenshot

Known Issues

  • If a deployment is destroyed, it is not marked destroyed in ServiceNow
  • One of the following 3 errors may be seen when previewing the Update set. These remote updates may be skipped and installation will proceed.
    1. Could not find record in sys_user for column sys_user referenced in this update
    2. Could not find a table field x_62100_sovlabs_vroserver.workflow_id referenced in this update
    3. Could not find a table field x_62100_sovlabs_vroserver.sys_id referenced in this update