ServiceNow CMDB

The SovLabs ServiceNow CMDB module for vRealize Automation is the first of its kind, designed for organizations who are using vRealize Automation as the primary service catalog for IT-as-a-Service (ITaaS) deployments and are looking to fully automate population of data into the ServiceNow CMDB without any custom coding and have limited or extensive ServiceNow experience, regardless of CMDB schema customization. The SovLabs ServiceNow CMDB vRA module is compatible with the VMware community ITSM plug-in, enhancing and extending CMDB mapping capabilities, increasing performance, flexibility and control. The SovLabs CMDB vRA module is also compatible with the ServiceNow Discovery feature, which helps to avoid data duplication scenarios between the two tools.


ServiceNow Fuji, Helsinki, Geneva, Istanbul, Jakarta, Kingston
VMware vRealize Automation (vRA) 7.x
VMware vRealize Orchestrator (vRO) 7.x
EMC Enterprise Hybrid Cloud (EHC) 4.x

Quick Start Process

  1. Define ServiceNow endpoint
  2. Define ServiceNow CMDB configuration
  3. Apply to existing blueprint and provision!


  1. ServiceNow CMDB is properly configured
  2. ServiceNow CMDB service user account must have Web Service admin rights and rights to add/update/delete records
  3. If incorporating with VMware ITSM, perform the following:
    1. Once the VMware ITSM plug-in installed, set the u_vra_uid column to read/write from read only
    2. In ServiceNow, navigate to System Definition
      1. Under Column name, search for u_vra_uid
      2. Click the cmdb_ci table from the results
      3. Uncheck Read only and Check Read/Write
      4. Click Update