Setup

No spaces, periods or special characters except underscore (_) and dash (-)

Unique label

DO NOT prepend with your tenant name and an underscore, e.g. mytenant_

URL to ServiceNow (start with http or https)

Select the ServiceNow version

Select whether to create a new Proxy Server or select from an existing list of Proxy Servers

Shown if 'Create Proxy Server?' is checked

Select an existing proxy server

No spaces, periods or special characters except underscore (_) and dash (-)

Unique label

DO NOT prepend with your tenant name and an underscore, e.g. mytenant_

Shown if Action is 'Create' or 'Update'

Select type of Proxy Server

Shown if Action is 'Create' or 'Update'

Proxy server address

Proxy Port

Check the checkbox to create a new credential.

Uncheck the checkbox to use an existing credential.

Shown when 'Create credential?' is not checked

Select the appropriate credential from an existing list of credentials

Shown when 'Create credential?' is checked

No spaces, periods or special characters except underscore (_) and dash (-)

Unique label

DO NOT prepend with your tenant name and an underscore, e.g. mytenant_

Shown when 'Create credential?' is checked

Username that has necessary permissions

Shown when 'Create credential?' is checked

User's password

No spaces, periods or special characters except underscore (_) and dash (-)

Unique label

DO NOT prepend with your tenant name and an underscore, e.g. mytenant_

Select the desired ServiceNow Endpoint

Select whether or not to use Import Set

Select the table to add/remove records from

Shown when 'Use Import Set?' is checked

Import set name in ServiceNow

Shown when 'Use Import Set?' is checked

If unchecked, the record will be deleted from the database tables directly. Otherwise, select to delete using the Import Set.

If checked, verify that the u_action field is configured on the Import Set and defined in the Transform script

if (source.u_action == 'delete') {
  var vms = new GlideRecord('cmdb_ci_vm_instance');
  vms.addQuery('correlation_id', source.u_sovlabs_id);
  vms.deleteMultiple();
}

Modify the JSON template accordingly

This field is templatable. Click the link below to view documentation on the SovLabs Template Engine