ServiceNow CMDB

The SovLabs ServiceNow CMDB module for vRealize Automation is the first of its kind, designed for organizations who are using vRealize Automation as the primary service catalog for IT-as-a-Service (ITaaS) deployments and are looking to fully automate population of data into the ServiceNow CMDB without any custom coding and have limited or extensive ServiceNow experience, regardless of CMDB schema customization.

The SovLabs ServiceNow CMDB vRA module is compatible with the VMware community ITSM plug-in, enhancing and extending CMDB mapping capabilities, increasing performance, flexibility and control. The SovLabs CMDB vRA module is also compatible with the ServiceNow Discovery feature, which helps to avoid data duplication scenarios between the two tools.


ServiceNow Kingston, London, Madrid, New York, Orlando
VMware vRealize Automation (vRA) 7.4, 7.5, 7.6
VMware vRealize Orchestrator (vRO) 7.4, 7.5, 7.6


  • Simplify automation of ServiceNow CMDB CI management
  • Create separate dynamic ServiceNow configuration definitions
  • Flexible mapping via JSON-based templates which can utilize dynamic or static values and vRA metadata, e.g. using vRA custom properties
  • Multiple operations permitted (insert/update/delete) on multiple related or independent tables using the direct to table method
  • CMDB configurations can be applied generically at the compute resource or business group level or more specifically at the blueprint level
  • Ability to address varying complexity of ServiceNow CMDB design/customization
  • Customers can get started with the included templates for a vanilla ServiceNow environment or utilize the import set for Advanced ServiceNow-driven customization
  • Multiple ServiceNow endpoints and configurations can exist in parallel, allowing for isolated testing and promotion without disruption
  • Compatible with the VMware ITSM plug-in
  • Compatible with ServiceNow Discovery
  • Any vRA IaaS type supported (e.g. vSphere, AWS, etc.)
  • Included ServiceNow schema sample template content for Linux and Windows VMs, based on ServiceNow and vRA versions
  • Instantaneous CMDB inserts/updates occur during time of provisioning/de-provisioning/re-configure
  • Flexible de-provisioning/clean options
  • Supports import set or direct to table
  • Perform update or removal from any number of related tables based on configuration

Quick Start Process

  1. Define ServiceNow Endpoint
  2. Define ServiceNow CMDB Configuration
  3. Apply ServiceNow CMDB vRA Property Group to existing blueprint
  4. Provision!