Upload SovLabs XML Update Set File

1. Login to ServiceNow
2. Go to System Update Sets > Retrieved Update Sets
3. Select Import Update Set from XML

Steps 1-3 Screenshot

4. Click on Choose File

Step 4 Screenshot

5. Select the XML update set file provided by SovLabs, and click Upload

Step 5 Screenshot

Install SovLabs Update Set

1. In Retrieved Update Sets, click on SovLabs Connector

Step 1 Screenshot

2. Click Preview Update Set

Step 2 Screenshot

3. There should be no errors. If there are, correct them before continuing.

Step 3 Screenshot

4. Click Commit Update Set to load SovLabs Connector into your instance of ServiceNow.

Step 4 Screenshot

5. Find the SovLabs category in the navigation bar and select Installation Wizard

  • If you do not see it, you may need to logout and log back into ServiceNow.
Step 5 Screenshot

6. Click on Begin Installation to run the installer

  • The Installation Wizard will go through a series of checks and installation steps. If at any point in the installation there is an error the wizard cannot correct on its own, it will stop and provide an error message with next steps.
  • The installer is idempotent, so it can be re-run at any time without deleting or overwriting existing records.
Step 6 Screenshot

7. Wait for the installation to complete. If the message at the top of the screen states successful install, you can ignore the red results. Those are normal and only showing what needed to be installed.

Step 7 Screenshot

Troubleshooting JAR file

If you receive an error message indicating the JAR File is not installed, follow the steps below

1. Restart the MID Server services for the MID Server associated with the ServiceNow Connector.

2. Wait for MID Server services to start

3. Re-run the SovLabs Installation Wizard

If you are unable to Restart the MID Server services, please follow the instructions below:

1. Go to MID Server > JAR Files

2. Select the SovLabs Plugin and open the attachments

Steps 1-2 Screenshot

3. Download the .jar file by clicking on the attachment link

Step 3 Screenshot

4. Change the Application Scope to SovLabs Connector to allow editing of the Record:

  1. Click Gear icon at the top-right of the menu
  2. Select Developer, and choose application SovLabs Connector
  3. Close out to save
Step 4 Screenshot

5. Remove the .jar file from the attachments and click Update
6. Select the SovLabs Plugin record again
7. Add the .jar file downloaded in Step 3 back as an attachment and click Update again

  • This will cause the JAR file to be published to the MID Servers
  • Wait at least 10 minutes for the publishing to take place (time may vary)

8. Switch the Application Scope back to Global

9. Re-run the SovLabs Installation Wizard

Add SovLabs License

1. Select SovLabs > Licenses
2. Click New
3. Paste in license text, including top line that starts with #

Steps 1-3 Screenshot

Set up vRO Server in ServiceNow

1. Select SovLabs > vRO Servers

Steps 1 Screenshot

2. Click New
3. Fill out the form for the vRO server and submit. The ‘Optional’ vRA Service Account and Password fields will generate a new vRA Host Connection if used. (If left blank the default vRA Host connection will be used.)

For an embedded vRO, the hostname will be vRA appliance or VIP and vRO Port will be 443
Steps 2-3 Screenshot

Note: If the server cannot connect it will throw errors as shown below.

connection error Screenshot

SovLabs ServiceNow Workflows

The workflow does not need to specifically be SovLabs - Request vRA Catalog Item

Any custom workflow chosen needs have SovLabs - Request vRA Catalog Item as a subflow (for approvals, notifications, etc, and at the time the provisioning is to be done)

Request vRA Catalog Item

Request vRA Catalog Item Screenshot

SovLabs vRA Action Request

SovLabs vRA Action Request Screenshot