Prerequisites
- 2020.x SovLabs License Key
- MID Server installed, working, and validated.
- Set All Application Access for tables:
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:- Go to System Definition > Tables > [table_name]
- Go to Application Access
- For All application scopes, make sure Can read, Can create, Can update, and Can delete are checked
- Repeat Step 2 and Step 3 for the each table mentioned above.
- The username logged into ServiceNow needs to match their vRA username (including the domain) - Unless SovLabs ‘User Mapping’ is configured.
- If you want to perform Day2 actions on any CI other than a Deployment, have the SovLabs ServiceNow CMDB module installed and configured
- Administrator Credentials to vRO that also has entitlements to the Business Group/Catalog Items being Imported to ServiceNow.
- Connectivity from the MID-Server(s) and the vRO Server(s) over port 443 (embedded vRO) or 8281 (external vRO).

sc_cat_item Screenshot

item_option_new Screenshot