1. User with Administrator type: Master and Role: Superuser
  2. Configure Negative Cache TTL on each DNS domain zone otherwise machine provisioning will fail:
    1. Through the BT Diamond web portal, go to Management > DNS > **Domains
    2. Select the domain to edit
    3. Set the Negative Cache TTL field to 60
  3. BT Diamond’s default SSL certificate has a hash algorithm that the vRO appliance sometimes rejects.
    • Please contact SovLabs for further assistance if the native BT Diamond SSL certificate is being used.